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Software name
5107 Web Companion V4.2.1.0 full version Simplified Chinese
Software introduction
Ways and means of product use
Web site visitors to use 5107 companion systematic approach to customer service:
Visitors simply click on the icon on the page a set at this time, the system pops up a dialog box where visitors can see the dialog box and back-office customer service through online real-time communications (text and voice in two ways).
Terms of Use 5107 Site systematic approach to customer service partner:
Web Log 5107 Web site customer service partners customer service system, you can see each site visitor log and track their trajectory through the pages, more importantly, the customer can take the initiative to invite website visitors online real-time chat. 5107 Web site also has a partners customer service system, dialogue and information processing, message processing, system settings, often stored, statistical reporting and other functions, details of the features, click the Functions view.
5107 Web site companion software can be used as all kinds of commercial websites and enterprise portals on-line sales of call center system and on-line customer service call center system, to help web sites to promote online sales, real-time customer service and web site management tool for web site customer service.
5107 Web site companion software than the Call Center (call center), and QQ, MSN advantage
Comparison with the Call Center:
Since 5107 a partner site customer service system, customer service can be a way-to-many online real-time communication with visitors, and is Internet-based means of communication, so the customer service cost 5107 companion Web site and communication costs significantly lower than the Call Center of the same costs, Meanwhile, the 5107 Website partner than the efficiency of Call Center to improve customer service a lot.
With the QQ, MSN and other comparison:
5107 Web site is a companion web-based instant messaging tool, visitors do not need to download any plug-ins you can talk, but the QQ, MSN to talk to both sides must download the instant messaging software.
5107 Web site partners can monitor the sites visitor log information, and visitors can take the initiative to invite a dialogue, QQ, MSN does not.
5107 Web site companion to give an accurate statistical data related to traffic, access to sources, QQ, MSN does not.
5107 Web site partners can help monitor the management of customer service staff working conditions, to achieve customer service work, scientific management, QQ, MSN does not.
5107 Companion Web site shows its a QQ, MSN a strong entertainment platform for color and cumbersome loading process, on behalf of corporate position to become a formal, serious, simple business instant communication tool.
5107 Web site companion and a perfect blend and become part of the site functions as a whole is no longer a QQ, MSN tools such individuals, so they avoid the movement caused by the loss of customers.
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